Terms and Conditions of Trade

“Somayra” trading as Live Unlimited Family Trust (ABN 14 782 757 509) (hereafter “Somayra”)

Customer means the party identified in the Schedule engaging the services of Somayra programs, services, courses, and similar synonyms used interchangeably.

Services means the services referred to in the “Our Services” section, and as may be further identified or particularised in the Schedule.

Our Prices and Fees

1. All prices quoted are Australian Dollars.
2. All prices quoted are for the listed and mentioned services only and are subject to change in line with third-party providers, the Australian dollar, and other unforeseen circumstances.
3. Customers may be required to enter into arrangements with third parties in order to allow for the services of Somayra to be provided. Any such agreements are between the Customer and the respective third parties. Somayra encourages Customers to review any terms and conditions prior to acceptance.

Payment of Our Invoices

1. To secure placement in a program, Somayra requires payment in full, upfront.
2. If the Customer does not wish to pay in full, upfront, then at the sole discretion of Somayra, the Customer must enter into a direct debit agreement with a third-party provider introduced by Somayra.
3. In the event that a direct debit agreement is entered into, a non-refundable deposit paid by the Customer to Somayra is required. The agreed-upon deposit is non-refundable unless agreed otherwise.
4. Throughout any program, Somayra requires payment for the services to be provided prior to the Customer engaging in the next stage of the program.
5. Failure to make the requisite payment will result in services being placed on hold and the Customer’s place in any program cancelled.

Refund Policy and Cancellation Policy

1. Somayra has a ‘no refund’ policy due to the individualised content of each program developed for Customers. This is subject to Australian Consumer Law. If there are any issues with the packages or services you have been provided, please contact Kristyn Rawson or Stewart Rawson via email at hello@somayra.com. We would like the opportunity to work with you in relation to your issues, whatever they may be.
2. With the exceptions provided by Australian Consumer Law, a Customer may not cancel a program that they have purchased. Somayra has a finite capacity in relation to the services that it can provide and requires payment in order to cover the opportunity cost associated with the cancellation.
3. In the event of illness certified by a medical professional, or other justifiable reason for withdrawal from a program, services may be suspended by the Customer upon written request to hello@somayra.com. Such withdrawal is at the discretion of Somayra. Should withdrawal be allowed, credit will be provided towards another program.

Our Services

1. Somayra provides transformational mentoring, education, and coaching in Tantric Practices, Somatic Healing, Breathwork, Emotional Intelligence, Neurolinguistics Programming, Emotional Change Technique®, Hypnosis, and Life and Business Mentoring to Customers.
2. Somayra does not offer its products or services to people under the age of 18 years. The relevant time for determining a potential Customer’s age is at the time of paying the upfront fees required by these terms and conditions.
3. The services provided by Somayra are merely indicative and general in nature; the advice is not directive, nor does it amount to counselling, financial, or legal advice. Any such advice should be sought from a qualified expert.
4. The Customer agrees that Somayra may, in the provision of the services, ask personal questions and make requests for the specific purpose of reminding the Customer of their own previously provided intentions. If discussing personal issues may result in a risk to the Customer, then the Customer must disclose this prior to engaging the services of Somayra.
5. The Customer warrants they are medically fit to undertake the personal development program offered by Somayra.
6. Somayra acknowledges that any personal information discussed during the provision of the services shall be kept in confidence.
7. Somayra will take all reasonable steps to ensure that its employees, agents, and any sub-contractors engaged for the purposes of this agreement do not make public or disclose Customer information or data that would reasonably be expected to be kept in confidence, unless legally compelled to do so.
8. The Customer requests the services at their own risk. Somayra will not be held liable for any losses or damages caused as a result of services purchased.
9. The Customer agrees that any strategies implemented by Somayra remain the intellectual property of Somayra and may not be used outside the terms of this engagement unless expressly provided for.
10. The Customer is responsible for ensuring all materials (including images, diagrams, data, and intellectual property in other media) supplied to Somayra have the relevant copyrights, licenses, and permissions for use. Somayra will not accept responsibility for infringements or inaccuracies caused by wrongly supplied instructions or materials.
11. Somayra reserves the right to commission freelance support or outsource any task if it is felt it is in the best interests of the Customer. Any outsourced job remains the property/responsibility of Somayra and such services are deemed to be carried out ‘indirectly’ by Somayra.
12. Somayra makes no guarantee or warranties, either express or implied, outside of that required by Australian Consumer Law.

Customer Code of Conduct

1. The Customer agrees to be bound by the Code of Conduct expressed in clause 26. Failure to comply may result in immediate termination without notice and no refund.
2. The Customer must:
   • Provide full disclosure of all facts, matters, and things relevant to this agreement;
   • Be patient;
   • Communicate fully and respond to reasonable requests for information or directions from Somayra; and
   • Comply with all laws.
3. In the event that Somayra terminates the agreement with the Customer pursuant to non-compliance with the Code of Conduct, no refund will be provided.

Privacy

1. Somayra takes your privacy seriously. Somayra will protect your personal information as required by Australian Privacy Laws and European requirements for Customers based in that location. Somayra will not use your personal information except for the purpose of engaging in and completing a transaction necessary to the provision of the services, and/or to comply with any reporting requirements (such as taxation returns or Government directives).
2. The Customer must ensure that before disclosing any personal information to Somayra, they are entitled to disclose that information as required by Australian Privacy Laws. If the Customer becomes aware of any breach or alleged breach of the Privacy Laws concerning information disclosed by Somyra to the Customer or by the Customer to Somayra, then the Customer must notify Somayra immediately via email to hello@somayra.com. Likewise, Somayra will notify the Customer and, if necessary, the Office of the Australian Information Commissioner of any breach or alleged breach.

Security

1. Any transactions completed online with Somayra are completed using SSL technology, which provides high-level encryption for online transactions.
2. If the Customer’s credit card information is taken by Somayra for the purposes of making a transaction, the information is destroyed after the transaction is successfully made.
3. Any online payment is transacted via third-party providers and subject to the terms and conditions imposed by those providers.

General

1. Somayra reserves all rights in relation to intellectual property created and used by it on its website and in any documentation. Misuse of copyrighted material by Customers or users of any website or publication operated by Somayra is strictly prohibited.
2. Customers agree that Somayra may photograph or otherwise record the delivery of the program, including photographing or recording the Customer, which may identify them. The Customer agrees that this material may be used in marketing material by Somayra. This also includes any testimonials provided by Customers.
3. Terms and Conditions may be changed at any time without prior notice. Notification will be sent to all Customers at the time of alterations.
4. Somayra shall be under no liability if it is unable to carry out any provision of this agreement for reasons beyond its control.
5. By electing to engage the services of Somayra, the Customer agrees fully to these Terms and Conditions of Trade.
6. Participating in recorded sessions as part of a program or group container is deemed to provide consent to use pictures, video, or audio recordings for future evergreen production of the course or program. The Customer acknowledges that any reproduction thereof shall remain the property of Somayra.
7. When you purchase any product or service, enter into any of our free or paid memberships, book a discovery call, or request access to a free product, you are giving permission to opt into marketing communications with us.
8. We may, from time to time, send you emails, invitations, and updates about our services, which you can opt out of at any time.